Student Rights and Responsibilities Policy

This policy sets out the rights every TalentMed student can expect and the responsibilities every student agrees to as part of enrolling. It applies to every student, from enrolment through to the issue of your qualification.

Quality training and assessment

• Training and assessment aligned with the training product as published on the National Register
• Qualified trainers and assessors with current industry knowledge
• Up-to-date learning materials that reflect current industry practice
• Assessment that is fair, flexible, valid, and reliable

Accurate information

• Complete, current, and plain-English information about the course, duration, delivery, entry requirements, and anything required to complete
• Clear details of every fee, charge, and payment arrangement before you pay anything
• Access to all policies that affect you as a student
• Notification as soon as practicable if anything changes materially

Support

• Access to trainers, assessors, and student support staff
• Pre-enrolment review of your skills and suitability for the course
• Reasonable adjustments where disability or health requires them
• Signposting to wellbeing services where we cannot provide them ourselves

Fair treatment and process

• Procedural fairness in every decision that affects you
• Reasons in writing for significant decisions
• The right to complain and to appeal an adverse decision
• Access to independent external review at no or low cost where internal processes do not resolve an appeal

Privacy

• Your personal information handled in accordance with the Privacy Act 1988 and the Australian Privacy Principles
• The right to access and correct your records

A safe and inclusive environment

• A learning environment that is safe, respectful, and inclusive
• A culturally safe environment for First Nations students and students from diverse backgrounds
• Freedom from discrimination, harassment, and victimisation

Recognition of prior learning

• The opportunity to apply for recognition of prior learning (RPL) where relevant
• The opportunity to apply for credit transfer for units you have already completed

Your engagement and learning

• Engage with your course actively and meet the expected hours of study
• Submit assessments by the agreed dates and communicate early if you need an extension
• Produce original work and acknowledge your sources
• Seek help when you need it

Accurate information

• Provide true and complete information on enrolment and during your course
• Notify us promptly of any change to your contact details, legal name, or circumstances that affect your enrolment
• Provide and verify your Unique Student Identifier (USI)

Payments and fees

• Pay the fees set out in your enrolment agreement on time
• Talk to us if financial hardship or a payment issue arises, before the due date where possible
• For VSL students (HLT57715 only): meet VSL obligations including census-day decisions and progression requirements

Respectful behaviour

• Treat staff, trainers, assessors, and fellow students with respect
• Comply with our Student Code of Conduct
• Use our learning platform, communication channels, and resources appropriately
• Refrain from discriminatory, harassing, or threatening behaviour in any form

Academic integrity

• Submit only your own work
• Follow our guidance on the responsible use of AI tools
• Report academic misconduct if you become aware of it

Policies and procedures

• Read and follow the policies that apply to your enrolment
• Raise concerns through our complaints process rather than through social media or third parties in the first instance

As a student you are also a consumer of educational services. You are protected by Australian Consumer Law, including the right to services that are provided with due care and skill, fit for purpose, and supplied in a reasonable time. If we fall short of these obligations, you can raise it through our complaints and appeals process or with the consumer affairs or fair trading body in your state or territory.

Rights and responsibilities are two sides of the same relationship. We commit to delivering what is set out above, and you commit to engaging in line with the responsibilities. Where either side is not meeting its side of the agreement, we address it through conversation first, and through formal process only when necessary.

Specific rights and responsibilities are set out in detail in the policies below.

• Student Information Policy
• Student Support Services Policy
• Student Wellbeing Policy
• Reasonable Adjustment Policy
• Assessment Policy
• Academic Integrity Policy
• Complaints and Appeals Policy
• Student Code of Conduct
• Intellectual Property Policy
• Fees and Charges Policy
• Privacy Policy
• Diversity and Inclusion Policy
• Student Handbook

View the complete list of policies that apply to your enrolment.

If you believe a right is not being upheld, talk to us first. If the matter is not resolved, use our complaints and appeals process.

Student support: support@talentmed.edu.au or 1300 737 781

This policy is reviewed annually and sooner whenever supporting policies or the regulatory framework require it.

TalentMed Pty Ltd · RTO 22151 · ABN 29 125 458 808

The specific policies referenced throughout are the authoritative source.

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