Diversity and Inclusion Policy

This policy sets out our commitment to diversity, inclusion, and cultural safety in every part of TalentMed. It applies to every student, every staff member, every trainer and assessor, and every interaction connected with our courses and services.

It aligns with Outcome Standard 2.5 of the Standards for RTOs 2025, which requires us to provide a safe and inclusive learning environment and to provide a culturally safe learning environment for First Nations people.

• We treat every person with dignity and respect, without regard to background, identity, or circumstance.
• We make our courses and support services accessible, including through reasonable adjustments.
• We do not tolerate discrimination, harassment, or victimisation in any form.
• We actively foster a culturally safe environment for Aboriginal and Torres Strait Islander students.
• We welcome cultural and linguistic diversity, LGBTIQA+ identities, disability, neurodivergence, and lived experience.

Course design

• Plain-English materials that avoid unnecessary jargon
• Course content that reflects the diversity of the Australian healthcare sector
• Case studies and examples that include First Nations communities, culturally diverse patients, LGBTIQA+ people, and people with disability
• Accessible design choices in our learning platform (screen reader support, captions, readable typography)

Assessment

• Reasonable adjustments on request
• Flexible delivery and pacing where appropriate
• Assessors who understand cultural safety and who are briefed to raise concerns if a task is unintentionally exclusionary

Support

• A student support team trained to engage respectfully with diverse students
• Signposting to culturally specific support services, including 13YARN for First Nations people, and community services for CALD students
• Privacy around sensitive disclosures

Communication

• We use people’s correct names and pronouns
• We acknowledge Country at the start of significant TalentMed events and in course introductions where appropriate
• We use inclusive language across marketing, course materials, and support communication

Cultural safety for Aboriginal and Torres Strait Islander students means:

• Recognising the sovereignty, histories, and living cultures of First Nations peoples
• Paying attention to how course content and assessment may carry cultural load (particularly in healthcare contexts)
• Being responsive to feedback from First Nations students about content, language, and delivery
• Ensuring students can access culturally appropriate wellbeing and crisis support (13YARN: 13 92 76)

We acknowledge the Traditional Custodians of the lands on which we work and where our students live. We pay our respects to Elders past and present.

Discrimination, harassment, and victimisation are not tolerated in any TalentMed setting. This includes the learning platform, email and phone communication, online classes, and any event.

We comply with:

• Age Discrimination Act 2004
• Disability Discrimination Act 1992 and Disability Standards for Education 2005
• Racial Discrimination Act 1975
• Sex Discrimination Act 1984
• Relevant state and territory equal opportunity and anti-discrimination legislation

If you experience or witness discrimination or harassment, contact complaints@talentmed.edu.au. We investigate under our Complaints and Appeals Policy.

Tell us. If something in the course content, the learning platform, a staff interaction, or the way an assessment is designed is not inclusive of who you are, let us know. You can raise it informally with support@talentmed.edu.au or formally through our complaints process. We take these concerns seriously and will tell you what action we have taken.

Every TalentMed staff member, trainer, and assessor is responsible for upholding this policy. Staff receive orientation to our approach to inclusion and cultural safety when they join us, and ongoing awareness is included in professional development.

We review:

• Student feedback on inclusivity and cultural safety
• Complaints and appeals data, particularly any that reference diversity or inclusion
• Course content and materials on a rolling schedule

Findings inform ongoing updates to our materials, staff training, and policy framework.

• Student Code of Conduct
• Student Rights and Responsibilities Policy
• Reasonable Adjustment Policy
• Student Wellbeing Policy
• Complaints and Appeals Policy
• Privacy Policy
• Student Handbook

View the complete list of policies that apply to your enrolment.

Student support: support@talentmed.edu.au or 1300 737 781

Concerns about inclusion or cultural safety: complaints@talentmed.edu.au

This policy is reviewed annually and sooner whenever cohort feedback, incidents, or the regulatory framework require it.

TalentMed Pty Ltd · RTO 22151 · ABN 29 125 458 808

The specific policies referenced throughout are the authoritative source.

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