Privacy Policy

This policy describes how TalentMed collects, uses, stores, discloses, and disposes of personal information. It applies to students, prospective students, staff, contractors, and anyone else whose information we handle in the course of delivering our services.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), together with sector-specific requirements under the Standards for RTOs 2025, the National Vocational Education and Training Regulator Act 2011, the Student Identifiers Act 2014, the National VET Data Policy 2024, and, for students using VET Student Loans, the VET Student Loans Act 2016.

Your privacy matters. We only collect personal information that we need to deliver our services, meet our legal obligations, or support you through your studies. We keep your information secure, limit who can access it, and only disclose it where we are authorised or required to do so.

If you choose not to provide personal information we ask for, we may not be able to process your enrolment or deliver your course. We will always tell you when information is compulsory and why.

The information we collect depends on your relationship with us. Typical categories include:

• Contact details: name, postal and email addresses, phone numbers, emergency contacts
• Identity information: date of birth, Unique Student Identifier (USI), photo ID
• Educational background: previous qualifications, academic transcripts, evidence for RPL or credit transfer
• Employment information: employer name and role, industry experience
• Financial information: payment details, Tax File Number (VSL only), bank details
• Health information: disability, medical conditions affecting study, and reasonable adjustment requirements, where you choose to share these
• Demographic information: country of birth, language, Indigenous status, gender, as required for national VET data reporting
• Study records: enrolment, assessment results, progression data, interactions with trainers and assessors

We do not collect information we do not need.

We collect information directly from you whenever practicable. Typical sources include:

• Enquiry and enrolment forms on our website
• Your activity and submissions in our learning management system
• Communications by email, phone, and in scheduled sessions
• Surveys and feedback you choose to provide
• Third parties with your consent or where authorised by law (for example, a previous RTO providing an academic transcript, or the USI Registry verifying your USI)

We use your personal information to:

• Manage your enrolment, deliver your course, and issue your qualification
• Assess your competency and record your assessment outcomes
• Provide student support, respond to queries, and manage reasonable adjustments
• Administer fees, payments, and refunds
• Process and manage a VET Student Loan, where applicable
• Meet our reporting obligations to regulators and funding bodies
• Investigate and resolve complaints or appeals
• Improve our services through aggregated, de-identified analysis
• Communicate with you about your course, administrative matters, and, with your consent, relevant opportunities

We only share personal information where we are authorised by law, where you have consented, or where sharing is necessary to prevent a serious threat to life or health.

Required by law

As a registered training organisation, the National Vocational Education and Training Regulator Act 2011 requires us to disclose certain personal information to:

• The National Centre for Vocational Education Research (NCVER) for the National VET Data Collection. NCVER uses the data to populate authenticated VET transcripts, support administration of the VET sector, and conduct research and statistics.
• The relevant state or territory training authority.
• The Australian Skills Quality Authority (ASQA) as our regulator.

If you use a VET Student Loan for HLT57715 Diploma of Practice Management, additional disclosures are made to the Department of Employment and Workplace Relations (DEWR), the Australian Taxation Office (ATO), and the VET Student Loans Ombudsman where a dispute arises.

NCVER manages and discloses data in accordance with its own Privacy Policy, available at ncver.edu.au/privacy. NCVER does not intend to disclose your personal information to overseas recipients.

DEWR handles your information in accordance with its VET Privacy Notice at dewr.gov.au/national-vet-data/vet-privacy-notice.

VET student surveys

You may be contacted to take part in a student survey run by a government department, NCVER, or an authorised contractor. Participation is voluntary. You can opt out at the time of contact.

Other authorised disclosures

We may also share information:

• With your employer, where your employer is paying your fees, but only as relevant to enrolment, progress, and completion
• With service providers we engage to help deliver our services (for example, our learning management system and payment processor), under contractual privacy and security protections
• Where required to prevent or lessen a serious threat to life or health
• Where required or authorised by Australian law, including to law enforcement or to protect public revenue

Australian law requires every VET student to have a USI. We collect and verify your USI as part of enrolment, and use it only for purposes authorised by the Student Identifiers Act 2014. We do not include your USI on your qualification or Statement of Attainment. We do not share your USI with others without authorisation.

Create or locate your USI at usi.gov.au.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Our measures include:

• Role-based access controls so that only authorised staff can see specific information
• Encrypted transmission and storage for sensitive data
• Secure physical storage for paper records that we still hold
• Privacy and security training for all staff
• Written agreements with service providers requiring equivalent privacy protections

Where we use cloud-based services hosted overseas, we apply contractual and technical safeguards so that your information continues to be handled in line with the Australian Privacy Principles.

We retain information in line with regulatory requirements:

When records are no longer required, we destroy or de-identify them in a way that renders them unrecoverable.

You have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate, out of date, incomplete, irrelevant, or misleading. There is no charge for these requests.

To make a request, email support@talentmed.edu.au with your name, the information you are asking about, and what you would like us to do. For security we will ask you to confirm your identity before releasing records.

We respond to access and correction requests within a reasonable timeframe, generally within 30 days.

We only send you marketing communications with your consent. Every marketing email includes an opt-out link. You can also opt out at any time by emailing support@talentmed.edu.au.

In line with VET Student Loans rules, we do not cold-call, use third-party contact lists, or use social media to market on the basis that VSL may be available. We do not misrepresent VSL as anything other than a loan that must be repaid.

If we suspect unauthorised access to, loss of, or disclosure of personal information that is likely to result in serious harm, we will act quickly to contain the breach, notify affected individuals, and notify the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

For VSL-related breaches, we will notify the Department of Employment and Workplace Relations within one business day of forming reasonable grounds to suspect a breach.

If you believe your privacy has been breached, contact us first so we can look into it. Email complaints@talentmed.edu.au or call 1300 737 781. Our full process is in the Complaints and Appeals Policy.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner:

• Phone: 1300 363 992
• Website: oaic.gov.au

• Student Information Policy
• Complaints and Appeals Policy
• VET Student Loans Policy
• Student Handbook

View the complete list of policies that apply to your enrolment.

Email: support@talentmed.edu.au

Phone: 1300 737 781

Post: Suite 105/45 Glenferrie Road, Malvern VIC 3144

Website: talentmed.edu.au

This policy is reviewed annually and sooner whenever changes to privacy legislation or regulatory requirements require it.

TalentMed Pty Ltd · RTO 22151 · ABN 29 125 458 808

The specific policies referenced throughout are the authoritative source.

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